Return Policy

RETURNS

All sales are FINAL. Returns, refunds, or exchanges are NOT accepted. If a defect is discovered by the customer after shipment, the customer must contact customer services directly for replacement or repair. Poleo Arms will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. Poleo Arms charges a restocking fee and an amount equal to shipping cost for any final cancelled orders. By placing an order with Poleo Arms, the customer agrees to pay all restocking fees and shipping fees. CUSTOMERS FURTHER AUTHORIZE AND CONSENTS TO POLEO ARMS CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER. Poleo Arms has the right to dispute any bank or credit card charge backs. Poleo Arms reserves the right to refuse future orders placed by any customer that cancels an order via debit or credit card charge back following shipment.

If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Poleo Arms WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. If a defect in an optic is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.

Shipping Restrictions/PO Boxes

The customer is responsible for knowing his/her state laws regarding firearms, accessories, and ammunition.

Poleo Arms abides by all Federal Regulations regarding hazardous material shipped through United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as being capable of posing an unreasonable risk to health, safety, or property during transportation. This includes, but is not limited to:

1. Minor Blast/Minor Projection Hazard — Ammunition
2. Oxidizing Substances — Batteries
3. Flammable Solids — Black Powder
4. Flammable and combustible liquid — Cleaners, oil, and aerosol cans

If you wish to order any hazardous material, you must provide a physical address for shipment through UPS.

Poleo Arms will not ship to the following:

1. California without a FFL
2. Illinois without a FOID card
3. New York City
4. New Jersey without FID card
5. Washington D.C. -District of Columbia
6. Puerto Rico
7. Alaska (ammunition)
8. Hawaii (ammunition)
9. Connecticut without FID card

Please send your FOID/FID cards or FFL to

info@poleoarms.com